Refund

We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will be responsible for paying for your own shipping costs for returning your item. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

Return Policy

We offer a very flexible Return & Exchange policy. If your customer is not satisfied with the order, you can easily return the product. However, there are a few basic rules to be eligible:

  • Product seal should not be opened
  • Product has to be in unused state
  • Request has to be raised within 2 days of delivery
  • We accept the request if there is a mismatch in the product or in case an item is missing/wrong in a combo order

Returns will not be accepted under the following conditions:

  • Product is damaged
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.
  • Products that don’t belong to the brand
  • If request is initiated after 2 business days of order delivery
  • Free product provided by brand
  • Please note that we cannot offer exchanges or refunds on any sale, opened or used products
  • Our products once opened cannot be repackaged or resold due to breach in personal hygiene. To keep things safe for our customers, we do not accept returns.

How to return the product?

Simply contact us and return the products to our address by sending back. However, postage will be charged at actuals if the return item is other than product mismatch

When will my return request processed?

Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.

Need help?

Contact us at aapcos2020@gmail.com for questions related to refunds and returns.